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Written by Andrea Trevisan - Bancosta Cruise
EXCEPTIONAL AT SEA
I had the privilege of participating in a 6-day familiarization program aboard the Crystal Serenity departing from Miami on November 2nd, graciously extended by the Crystal Charter Meeting and Incentives department. This opportunity allowed me to explore the revamped vessel cruising to stunning destinations including St Martin, Tortola, Antigua and Barbados and immerse myself in the essence of luxury at sea. Having been associated with the luxury cruise travel for over three decades, Crystal has always stood out to me as an iconic brand.
The recent acquisition by the A&K group only added to the excitement, ensuring a bright future for this legendary cruise line.
My time aboard the Crystal Serenity epitomized Crystal’s slogan: “Exceptional at Sea.” The meticulous redesign, exceptional service, outstanding dining, diverse entertainment, and well-thought-out spaces for wellness and events make it a top choice for any discerning traveler, event planner, or cruiser seeking the best of luxury at sea.
SHIP REDESIGN
A CHARMING MAKEOVER
Originally built in 2003 by Chantiers de l'Atlantique in France, the Crystal Serenity underwent a significant transformation in 2022-23.
The Crystal Serenity features a GRT of 68,870 and length 820ft of 250m.
The public areas were extensively refreshed, reducing capacity by 30% to 740 guests capacity and enhancing several veranda suites and staterooms all with complimentary butler services.
ELEGANT DÉCOR PLENTY OF COMPLIMENTARY AMENITIES
SAPPHIRE VERANDA SUITE
My assignment to a Sapphire Veranda suite showcased thoughtful design, elegant decor, and modern amenities. The suite was 430 sq ft and the veranda 107 sq ft. There was a spacious living room and dining area, a walk-in closet, two TV’s, Nespresso coffee maker, binoculars, an ultra-large shower with hydro-massage jets.
The complimentary service and amenities included:
Welcome bottle of champagne, butler service, 24-hour in suite dining, complimentary wine and spirits, fresh fruits, turndown service, shoeshine service, assistance packing and unpacking, pillow menu, complimentary unlimited wi-fi, interactive tablet, Ortigia bath amenities, Etro bathrobe, fresh flowers and more.
I also enjoyed the several USB-A and USB-C connections available in the entire suite. The ship's free Wi-Fi for three devices proved invaluable for my on-board productivity.
Upon entering my suite, I was warmly welcomed by an attentive stateroom attendant and a butler, ready to assist with unpacking my luggage. The luxurious and attentive service set the tone for a remarkable experience, meeting the high expectations associated with the Crystal brand.
OSTERIA D’OVIDIO WAS A SURPRISE
GREAT DINING EXPERIENCE
The dining experience was of high-level across all venues. Osteria D’Ovidio, an authentic modern Italian gem, became a personal favorite, indulging my passion for exquisite Italian cuisine on three occasions.
My personal favorite by Osteria d'Ovidio was the Risotto Agli Scampi: Amazing!
The Japanese restaurant Umi Uma by Nobu also impressed, offering an excellent dining option. The variety, quality, and outstanding service extended to all dining venues, complemented by great complimentary wines and spirits.
HOLLYWOOD THEATRE AT SEA
ENJOYABLE ENTERTAINMENT
The entertainment program was diverse and enjoyable, featuring various production shows. The ship's cinema, "Hollywood Theatre" added a unique touch, hosting recent-released movies, live sport events, great lectures, and religious services and doubling as an ideal venue for group presentations, with a total capacity of 202 persons.
A FAMILY FEELING
SERVICE EXCELLENCE
Service was a standout highlight, with an astounding 80% of the original Crystal cruise staff returning. This seamless transition delighted repeat guests, creating a joyful atmosphere throughout the ship. The attentive and smiling crew, from management to any host on board, showcased the commitment to service excellence, making the cruise a truly memorable experience.
The elegant High-Tea served every afternoon at the Palm Court lounge
SYNERGIES WITH A&K
DESTINATIONS
While I only scratched the surface of Crystal's potential destinations through the A&K partnership, the synergy promises luxurious experiences. Crystal's reputation for impeccable destination choices remains intact, ensuring a reliable and enjoyable journey.
WIMBLEDON COURT SEA AND PUTTING GREEN
WELLNESS AND FITNESS
The Crystal Serenity offered ample space and facilities for fitness enthusiasts. The teakwood deck on deck 7 provided a beautiful unobstructed promenade, ideal for walking or running.
Amongst others to be mentioned a well-equipped gym with Technogym equipment, a very popular paddle tennis and picked ball court, golf driving nets and putting green, and a variety of fitness classes, the ship catered to diverse wellness needs.
The beautiful and well-appointed Aurōra SPA added another layer of relaxation to the overall experience.
EXCEPTIONAL AT SEA
MY CONCLUSIONS
In conclusion, my time aboard the Crystal Serenity epitomized Crystal’s slogan: “Exceptional at Sea.” The meticulous redesign, exceptional service, outstanding dining, diverse entertainment, and well-thought-out spaces for wellness and events make it a top choice for any discerning traveler, event planner, or cruiser seeking the best of luxury at sea.
EPIC BRAND
THANKS NOTE
I extend my heartfelt thanks to the entire team on board for crafting an unforgettable experience. I am convinced that Crystal will continue to uphold its legacy as an epic brand, now enriched by the promising collaboration with the A&K group.
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